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05Contact · counter open by inquiry

Send the model number and we reply with the part that fits, or the reason none does.

Appliance parts in Austin, matched by model number before anyone names a price. Use the form, call, or email a rating plate photo. One message with the model and serial saves two rounds of questions.

Shop entrance with glass door and sun-bleached awning

105 River Road · Austin TXCounter

Ask about a part

Reply confirms fit and price

Read it off the rating plate, not the front panel. If you only know the brand, say so.

No payment is taken here. The figure in the reply is confirmed after the fit check.

AComing to the counter

What to bring so the first visit is the only visit

The counter matches by measurement. Bring the thing we can measure.

  • The old part, broken or not. A worn carbon brush still tells us its size in millimetres. A scaled faucet cartridge still shows its spline count.
  • A photo of the rating plate, in focus, with both the model and serial lines readable. Use the phone torch; plates sit in shadow.
  • One sample screw or bolt if you need more of them. We gauge the thread and count out what you need, six or forty.
  • The belt itself for dryer or vacuum belts. Rib count and length together, every time.
  • The carburetor body stamp for trimmer kits, photographed close. The trimmer brand alone is not enough.

BBefore you write

What we cannot help with

No gas valves, no gas range igniters, no compressors or refrigerant parts. Those are jobs for a licensed tech and we won't sell them over the counter. No technician visits either. We supply the part and tell you how it goes in.

Oversize items like dishwasher racks, drums and doors are pickup only. Everything small ships to the address you give us.

Not sure what to ask for? Run it through the part matcher first. It shows the fit points we will check and an indicative range, then fills in a form like the one above. The method page explains what happens after you press send.